The changing landscape of the electric and natural gas utilities industry presents significant challenges to the financial strength of utilities companies. Industry deregulation, consolidation and volatility in the energy markets have increased the sensitivity of the bottom line to customer payment delinquencies.
MRG provides accounts receivables management services that span the full customer lifecycle, including identifying at-risk customers, first party customer care, early-stage third party collections and distressed portfolio recoveries.
MRG is committed to achieving improved financial results for the utilities firms that it serves. Our capabilities include specialist teams to help utilities maximize netback on problematic receivables.
MRG Programs for the Utilities Industry
• Payment reminder calls
• Payment arrangement calls
• Delinquent account calls
• Service termination calls
• Customer management calls
• Letter campaigns
• Skip tracing programs
• Customized training programs
• Receivables management consulting services
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