Leading-edge accounts receivables management technologies are core to MRG' ability to deliver maximum netback, quickly and cost effectively. MRG achieves operational best practices by employing some of the best technologies in the collections industry, including:
Host Software Competitive Advantages:
• Workflow Engine:
Allows MRG to control the treatment of accounts. Offers management ability to develop treatment strategies and implement a consistent and cost effective work effort across all accounts.
• Dash Boards:
Displays real time business indicators that allow MRG to visually understand collection and work efforts.
• Real Time Credit Card & ACH Payments:
Allows MRG collectors to get immediate authorization of a credit card payment and notification of invalid routing numbers while taking a real time ACH payments.
• Goal Tracking:
Allows MRG goals to be set in gross or fee dollars and to collector and client levels.
• Interface Library:
Includes more than 250 interfaces to some of the largest Banks, Credit Unions, Automobile financiers, debt buyers and creditors.
• Web-Based Training tutorials:
Minimizes collector's training time and increase information and trainee retention.
• Client Web Access:
Allows MRG' clients to view their accounts via secure web portal.
• Unlimited Queuing Methods:
Allows for an unlimited number of account queuing methods. Including PIE queuing that is a visual of a collectors work queue.
• Powerful Drag-N-Drop Query Tools:
Query tools including Account Analysis let MRG query the database by "dragging and dropping" conditions. Account Analysis allows MRG to query all data points to segment accounts, analyze recovery trends, and make educated decisions to increase liquidations while minimizing cost.
Telephony Technology Competitive Advantages
• Auto dialers used to increased account penetration contact rates, reduced wait times, continual flow of "live" contacts.
• Automatic Number Identification (ANI) lets us route calls based on account ownership and perform automated searches and screen pops on inbound calls.
• The Progressive-Pooled pacing algorithm dynamically adjusts itself to minimize account representative wait time and consumers' hold time.
• Built in ACD functionality provides for skills-based routing matching client specifications.
• Dialed Number Identification Service (DNIS) enables us to route calls to the proper account representative group based on specific skill sets or client criteria.
• MRG leverages hosted dialer solutions when necessary for unlimited line capacity to penetrate files efficiently and effectively.
• Relieves account representatives of the dialing function, which dramatically increases productivity and provides a steady flow of contacts to the representative.
• Screens no-answers, answering machines, and triple tones to provide only live contacts to account representatives, which increases productivity by allowing them to deal only with calls that can result in account action.
• IVR that uses pre-recorded messages in conjunction with Foti compliant text-to-speech technology. Customized selection criteria to create dialer pools designed to maximize liquidations and efficiencies.
• MRG utilizes a VOIP phone system with unlimited line capacity to record inbound and outbound calls for work standard and regulatory compliance, quality control, and training purposes.
• Recorded calls are maintained on a secured web server and can be stored indefinitely.
• MRG maintains a PBX phone system for redundancy and business continuity purposes.
Scoring Technology Competitive Advantages: MRG utilizes proprietary and third party scoring modeling and analytics to score, segment and customize work strategies towards Tier Best performance.
• Proprietary and third party modeling and analytics are used to score, segment, and customize work strategies geared towards Tier Best performance.
• Models are designed specifically for collections and assist MRG in predicting the likelihood of payment in all categories (number of accounts collected, total dollars collected, and liquidation rate).
• Models statistically determines significant score breaks and predictive characteristics that significantly enhance likelihood of payment and liquidity.
• Models rank orders accounts that are collectable. For example, 80% of the dollars collected are typically in the top 50% of scored accounts.
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