MRG services the unique accounts receivables management needs of the telecommunications industry. MRG serves providers in a variety of telecommunication industry segments, including local, long-distance and cellular telephone carriers, cable TV and satellite television service providers by helping them overcome challenges such as increasing customer turnover and payment delinquencies. MRG produces measurable results for each client while ensuring protecton of their brand image.
MRG provides clients with a full range of outsourcing services that cover all stages of the customer lifecycle—acquisition, growth, servicing and problem resolution.
MRG helps telecommunications clients deal with the dynamic challenges of this highly competitive industry. Our industry-focused operations teams work together to employ strategic receivables management solutions that produce measurable results.
MRG Programs for the Telecommunications Services Industry
• High-risk customer programs
• Early-stage, first-party customer care
• Third-party collections
• Letter campaigns
• Skip tracing
• Customer rehabilitation
• Inbound customer service
• Outbound call center services
• Receivables management consulting services
• Fraud management strategies
• Customized collection strategies
• Equipment recovery
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